NPS Benchmarking Report for UK Payment Companies

Net Promoter Score benchmarking is increasingly being utilised by international payment companies. We have gone out to the market to obtain benchmark NPS scores for the leading companies.

Contents of the Report

Introduction and methodology
NPS Scores and provider groups
Reason for provider choice
Transfer size
Customer stickiness
Individual provider overview: TransferWise

Data Tables included:

NPS by company
NPS by provider group
Reason for choosing by group
Size of last transfer by group
Use of other providers by group
Reasons to choose TransferWise
TransferWise users and other providers

To purchase a copy of this report, please send an email to reports@fxcintel.com.

Cameron Graham

Cameron is a Product Manager at FXC Intelligence, where he focusing on pricing data within the FX and payments industry. He has written comprehensive reports about trends within the money transfer industry, and has previous experience with equity research and microfinance. Cameron has a MA in International Political Economy from King’s College London, and a BA in Political Science from The University of the South.