Mobile remittance apps have become an increasingly popular way to send money, but the service you use can significantly impact how much information a customer needs to provide. In the first in our Benchmarking mobile remittance apps series, we looked at what data was required by different providers – and there is significant variation.
There are six essential sender details that are required as a minimum by all six providers that we looked at in the report series, but additional information – as well as when it is requested in the process – varies, as does the user experience.