Which money transfer companies have the best customer ratings in 2025?
We reviewed the customer ratings of major remittance companies across app stores and Trustpilot to find out how these have changed over time and who came out on top in 2025.
In an increasingly digital payments space, online customer ratings are more significant than ever. Remittance providers are particular subjects of scrutiny from online reviewers, given that they are directly handling financial transactions that can be crucial for customers and their friends or family members.
The biggest companies in the space are pushing towards digital. Western Union, for example, saw its eighth consecutive quarter of double-digit branded digital transaction growth in Q1 2025, having grown the reach of its digital app. During the same quarter, Euronet (which owns Ria and Xe) saw digitally originated transactions grow 31%, with digital payouts accounting for 55% of its total cross-border volumes.
For maturing digital challengers Remitly and Wise, word-of-mouth marketing has been crucial for rapidly building a customer base, in turn delivering higher volumes. At the end of the day, online review scores can make the difference between whether customers choose to transact or not.
This year, we’ve once again conducted analysis to find out how major consumer remittance companies compared on review scores in 2025, and for some companies we have compared ratings in 2024 with data we initially collected in 2021 to highlight the change over time. This year, we’ve broadened the list of providers we’ve tracked to account for a number of other key digital players, including Ace Money Transfer, BOSS Money, LemFi, Nala, Panda Remit, Taptap Send and uLink.
To do this, we’ve once again combined average customer ratings on both Apple’s App Store and Google’s Play Store across both the UK and the US, and mapped these against each company’s Trustpilot scores to give a definitive sense of how online customers see these companies in 2025.
The best money transfer companies by customer ratings in 2025
Of the 18 companies assessed in June 2025, 16 of them had a Trustpilot score over 4 out of 5, with seven companies having a score of 4.5 or over. Only two companies had a Trustpilot score below 4, specifically WorldRemit at 3.6 and Nala at 3.5. The average Trustpilot score across all the companies was 4.3.
Excluding Boss Money and uLink (which don’t offer both iOS and Android versions in both the US and UK) the average customer rating for these providers across UK app stores was around the same as US stores at 4.7. Having said this, there was notable variation across individual companies. For example, Transfergo had a UK average of 4.85 versus a US average of 4.3.
This year we continued to see the majority of companies achieve higher average App Store review figures compared to Google Play figures, possibly reflecting a greater focus from companies on developing their iOS offerings. In some cases, this was much more pronounced – for example, Transfergo and MoneyGram, which both had an average App Store rating of 4.9 versus a Google Play store rating of 4.3 and 4.5, respectively.
Interestingly, UK and US App Store review scores were quite close together across the providers, but across Google Play store ratings, geography occasionally made a big difference – for example, Singapore-based Panda Remit has a UK Google store rating of 4.1, versus a US Google store rating of 4.8. US-based companies Ria, Western Union, MoneyGram and Xoom all had higher average scores across US app storefronts versus the UK, with the opposite being true of UK-based Wise, Revolut and Paysend.
How customer ratings have changed compared to 2024
Last year, we collected customer ratings data on 12 companies. Excluding Flutterwave (which has an ecommerce focus) and Small World (which entered administration last year), we were able to compare current and 2024 customer ratings for 10 companies: namely, MoneyGram, Paysend, Remitly, Revolut, Ria, TransferGo, Western Union, Wise, Western Union and Xoom.
Across these specific providers, the average Trustpilot score has risen in 2025 to 4.3 from 4 last year, while the average score across app stores has stayed around the same at 4.7. The shift across individual app store scores has been minimal, though the average Google Play store score has lifted slightly from 4.58 to 4.65 this year.
However, there have been some significant changes at the individual company level, most prominently PayPal’s money transfer outlet Xoom. The company has moved from being the lowest scoring apps on Trustpilot in 2024 with a score of 1.9 to being the highest scoring on our list, with a rating of 4.7, while its averaged app store rating has remained strong at 4.7. This may reflect PayPal’s increased focus on the brand and its role in P2P payments after years of deprioritisation, which itself highlights the importance of apps for the space at the moment.
While average app store review improvements were otherwise minimal across providers, there were some bigger shifts for Trustpilot scores. Following Xoom, Remitly saw the biggest increase, up 0.5 points to 4.6, followed by Revolut and Western Union, which saw their scores rise 0.3 points to 4.5 and 4.3 respectively.
Some companies saw their Trustpilot scores fall over the period, with WorldRemit seeing the biggest drop of -0.3 points, while MoneyGram fell by -0.2 and Paysend, Ria and Transfergo all fell by -0.1.
How customer ratings have changed compared to 2021
We originally carried out research on Trustpilot and average mobile app scores across the companies shown in 2021 (with the exception of Flutterwave, which was added in 2023). The shifts over this longer period of time show significantly more divergence between today’s app store reviews and those in 2021, largely for the better.
Since that year, Ria’s average app store rating for its money transfer app (launched in 2020) has risen by 1.1 points to 4.8, making it one of the bigger success stories on mobile. Across average app store ratings, only Revolut has seen a decline versus 2021, with every other company either matching 2021 (Remitly) or seeing an improvement in the 2025 score.
Western Union has seen the strongest positive shift in its Trustpilot score (up by 1.4) since 2021, with MoneyGram, Remitly, Revolut, Western Union and Xoom all seeing increases, while Paysend, Ria, Transfergo, Wise and WorldRemit saw their scores fall over the period. Western Union’s significant move upwards for Trustpilot is a strong sign for the company, given its overriding aim to improve its online presence and fend off rising digital challengers in the money transfer space.
Not all companies in the data have seen an improvement over time. As more consumers move online and demand safer, faster and less costly payments, it will become more important to pay attention to the challenges often reported on these websites, from delays to customer service challenges to concerns around security.
Having said this, across the 11 providers, the majority of scores shown in this report (if including both Trustpilot and app store averages together) have either gone up or stayed the same versus previous years. This indicates that, to some extent, companies’ investment in improving their digital services is paying off.
