In Daniel Webber’s conversation with Western Union CFO Raj Agrawal
2020 hasn’t been an easy year for many companies in the remittance space, but Western Union has still posted strong year-end results.
The headline-catching number for Western Union in 2020 is the $10bn in cross-border principal it added through the year, driven by its digital business. This is against the context of a pandemic-shrunk market, down 7% according to the World Bank.
Amidst a changing – and increasingly digital – climate, Western Union has been tasked with maintaining and growing its presence around the world and becoming a platform. But how did it achieve its 2020 results, and what lies ahead?
FXC Intelligence CEO Daniel Webber had a detailed discussion with Western Union CFO Raj Agrawal to find out more.
- Drivers of cross-border principal growth
- The growth in account-to-account customers
- Western Union as a platform for banks and fintechs
- Walmart and exclusive vs non-exclusive agent relationships
- Digital and total customer counts
- The mobile wallet opportunity
- Trends in pricing